The beginning of a new semester inevitably brings with it an onslaught of viruses and worms - some mere nuisances, some serious threats, but ALL create unnecessary interruptions to network services. To protect student computers, and ultimately the network we all share, IT installed a new system called “ Clean Access.”

"Clean Access" will significantly reduce the risk of network attacks and computer infection, and make your computer more secure and more reliable. The login is similar to the wireless authentication of last semester; except that "Clean Access" client software will need to be installed. You will be given the option to install this software when you try to view a web page on campus. Windows, Linux, and Mac OS devices are supported by "Clean Access" (as well as many others).

Clean Access Installation Guide
An installation guide is available for download in Adobe Acrobat PDF format.
Clean Access Installation Guide

More Technical Details
"Clean Access" secures the network by making sure that all computers on the network pass certain requirements. It is software that is offered for download automatically, when required, when you use a web browser. After installation in Windows, its icon will appear on the QuickLaunch bar at the bottom of the screen.

The requirements for student machines are (for Windows computers):
1) Patches and fixes published by Microsoft for unknown vulnerabilities in the Windows operating systems have been applied.
2) Virus protection software is installed and the virus signatures it checks for are reasonably up to date.

"Clean Access will also recommend that Microsoft's anti-spyware software be installed, but compliance with this check is NOT currently required. Remember that McAfee is available free via Radford University's site license if needed. The Technology Assistance Center will assist in resolving problems accessing campus networks and will support "Clean Access".

Problem Solutions
If you have already installed the "Clean Access" software, and if a logon window does not appear automatically when you try to use the Internet; click on its icon in the QuickLaunch bar at the bottom of the screen.
If multiple "Clean Access" popup's appear, you may have both wired and wireless Internet connections active- try disabling your wireless connection. (Press Function F7 on your Gateway Tablet PC)

If you want to begin using the Internet with some service besides a web browser (say for Internet Messenger etc.) you should click on "Clean Access" icon in the QuickLaunch bar at the bottom of the screen first, or open a web browser to download the "Clean Access" software.

If you encounter other problems please contact the Technology Assistance Center 831-7500.