FAQ's
Why
are we changing?
Voice
Mail for Faculty/Staff
Will we have the same Voice Mail?
What is the Voice Mail Number change?
Differences
Has the tone I hear when I pick up the phone changed?
Will this cost me more money?
Is calling Roanoke any different?
Is calling Long Distance any different?
Do we still need to use the pause key with the fax machine?
How do I transfer calls?
Does Outbound Caller ID now work correctly?
Do we have to or may we change phones?
Does the new VoIP system have Call Waiting?
Do we still use our Authorization Codes? Do our Authorization Codes change?
How do I make Conference Calls?
Will I be able to forward my calls to a cell phone?
Moves/Adds/Changes/Repairs
Who do we call for repairs?
What happens if my phone breaks?
Future
Automated Attendant?
|
Changes |
Why VoIP?
The Voice over Internet Protocol (VoIP) telephony system is an effort
to improve the technology services available at Radford University. The
VoIP system transmits data, voice and video over a single network infrastructure,
allowing the University Community to benefit from state-of-the-art telephone
sets, quicker network connections, streamlined services, and other enhanced
features. The implementation of VoIP's innovative technology will result
in an advanced communications infrastructure for RU, as well as position
RU for future services and enhancements such as toll-bypass and unified
messaging. |
| |
| Voice
Mail |
Will we have the same Voice Mail?
Voice Mail is now provided by Telephone Services. Directions for Voice
Mail are at http://www.radford.edu/~networks/voip/voicemail.htm
What is the Voice Mail Number?
The number to use to check your Voice Mail from off-campus will continue
to be 831-7750; on-campus access will still be 7750 or *0
|
| Differences |
Has the tone I hear when I pick up the phone changed?
Yes the tone you hear when you pick up the handset will sound different.
It sounds like the dial tone you have at home.
Will
this cost me more money?
Costs will stay the same for a phone line.
Is calling
Roanoke any different?
Yes, you will need to dial 7755 to access Roanoke instead of #8. WAIT
FOR SECOND DIAL TONE!!!
Is calling Long distance any
different?
Yes, you will need to dial 9 and keep dialing. You will then hear the
digit sounds back then the authorization code prompt. We are working with
Verizon to eliminate this.
Do we still need to use the
pause key with the fax machine?
To fax:
Dial 9 1 800 123 12345 Pause Pause 1234567
How do
I transfer calls? (on the non-digital phones)
Call Voice Mail
*0
Last Number Redial
*#
Forward All to Voicemail
**0
Forward All
**1 number
Disable Forward All
**2
Pickup
**3
Call Waiting
press flash to answer and switch between calls.
Blind Transfer
Call 1, press flash, call 2, hang up.
Supervised Transfer
Call 1, press flash, call 2, wait for call 2 to be answered, hang up
Conference
Call 1, press flash, call 2, press flash
Does Outbound
Caller ID work correctly?
Outbound Caller ID is correct when calling off campus. Long Distance calls
will not show the correct caller ID.
Do we have to or
may we change phones?
You will continue to use the phones you have. If you have an Aastra 390
phone, we will be working to change the buttons on those phones. There
are now new options if your department would like to have a more feature-rich
phone. The phones we recommend are available at: http://www.radford.edu/~networks/voip/phones.htm
Does the new VoIP system have Call Waiting?
Yes, call waiting will continue to be on your phones. This system only
provides for two calls to be in call waiting like at one time, like the
service you use at home.
Do we still use our Authorization
Codes? Do our Authorization Codes change?
You will continue to use authorization codes in the same way. These codes
will stay the same. For long distance, you will hear your digits being
sent to Verizon before you hear the two-beep prompt for your authorization
code.
How do I make Conference Calls?
Talk to the first caller. Press Flash. Dial the second user. Wait for
the second person to answer. Once the second user has answered, press
flash.
Will I be able to forward my calls to a cell
phone after three rings?
Yes, your number can still be transferred to a cell phone. We however
are not able to change the number of rings before it forwards. Caller
ID from the original caller is currently not correct. This problem is
currently being researched. |
| |
| Moves/Changes/Add/Repairs |
Who do we call for repairs?
You will need to call Telephone Services at 6600 for all repairs.
What happens if my phone breaks?
If the line is determined functional, you will need to purchase a new
phone from the approved list at http://www.radford.edu/~networks/voip/phones.htm
|
| |
| Future |
Will there be an Automated Attendant?
We will be able to provide an Automated Attendant later in the fall. |